Services

Services

Licensing/Testing Support

United Tote Gaming Services is experienced in navigating the regulatory process for both pari-mutuel racing and as a sports wagering kiosks supplier.  We proactively monitor the sports marketplace, and start investigating the regulatory and/or statutory rules even before they are finalized.  This ensures our kiosks will be available as soon as possible in newly opened jurisdictions.  United Totes commitment to licensure is attributable to our historical success maintaining pari-mutuel licensure in 38 US states and 7 Canadian provinces and has established our Company as a trusted partner committed to compliance, integrity, and industry innovation. 

UT Gaming services is a forward-thinking company; therefore, we also keep test kiosks at GLI and other gaming labs. This often allows for an expedited process when software and hardware updates are required. We have experience helping customers navigate these new hardware supplier regulations to ensure that our kiosks are ready to go on launch day.

Pre-Installation Services/Imaging

United Tote prides itself on offering turn-key solutions for our partners; therefore, we provide Pre-Installation Services & Imaging. Our services may include pre-installation of sports betting software, device driver installation, and OS configuration where permitted by law and regulations.

Branding

United Tote’s marketing department offers wide-ranging graphic design services. We also provide individual kiosk branding as well as full vinyl wraps.

On-Site Launch Support

United Tote prides itself on offering turn-key solutions for our partners; therefore, we offer comprehensive delivery and set-up services. Every detail is handled by our internal logistics team including pre-scheduling of all delivery and set-up services allowing your teams to concentrate on final “go-live” tasks. No matter the number of kiosks, we have you covered.

Comprehensive Maintenance Program

When service is required, we stand at the ready. United Tote has a nationwide service team. We understand how important it is to keep all hardware operating in optimal condition. Our optional 72hr On-site Service Guarantee allows one of our licensed and experienced technicians to be onsite, with short notice, to ensure minimal downtime.

Service Plans

United Tote Gaming Services understands the importance of minimal down time and kiosk functionality. Our comprehensive support plans will keep your kiosk operating at peak performance levels, elevate your player experience, and simplify your operational needs. We offer three pre-packaged support plans or we can customize a plan to meet your kiosk support needs. Some of the benefits of our support plans include:
  • Annual, quarterly, or bi-annual visits by a United Tote Gaming Services licensed technician
  • Exterior/Interior Condition Inspection
  • Functionality Testing
  • Preventative Maintenance

Silver
  • Exterior/Interior Condition Inspection: ✅
  • Functionality Testing: ✅
  • Preventative Maintenance: ✅
  • Post Inspection Report: ✅
  • On-site visits (annually): 2
  • Parts Discount: Available
  • Emergency On-Site Visit : 1
Platinum
  • Exterior/Interior Condition Inspection:
  • Functionality Testing:
  • Preventative Maintenance:
  • Post Inspection Report:
  • On-site visits (annually): 4
  • Parts Discount: Available
  • Emergency On-Site Visit : 2
Bronze
  • Exterior/Interior Condition Inspection: ✅
  • Functionality Testing: ✅
  • Preventative Maintenance: ✅
  • Post Inspection Report: ✅
  • On-site visits (annually): 1
  • Parts Discount: Not Available
  • Emergency On-Site Visit :

We also offer a Louisville, KY based Help Desk to provide technical and maintenance support for your kiosk needs. If we are unable to resolve your problems over the phone, we offer emergency on-site support/repair by one of our licensed technicians.

Elevate the experience for your operators and bettors.